Missing fuel cards in Melbourne & Brisbane
Why Melbourne & Brisbane GoGet cars don't have a fuel card right now, and how to claim back the cost if you need to refuel
Unfortunately, we've had a number of fuel card thefts in both Melbourne and Brisbane, where vehicles have been broken into and the cards stolen. To protect our members and fleet while we work on a longer-term fix, we've removed fuel cards from cars in both these cities.
We're sorry for the extra hassle - we know it's not ideal.
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What to do if you need to refuel
- Pay for fuel yourself and hold onto your receipt.
- Finish your booking as normal.
- Once your booking is complete, submit your receipt for a full reimbursement via the GoGet app:
- Open the GoGet app
- Go to Profile → Fuel Reimbursement
- Upload your receipt and choose your preferred reimbursement method
You can be reimbursed by bank transfer or GoGet credit - whichever you prefer.
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When will I be reimbursed?
Reimbursements are processed everyday between Monday and Friday and can take a couple of days to reach your bank account once we've processed the payment. You can choose GoGet credit or bank transfer.
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When will fuel cards be back?
We don't have a timeline right now, though we're actively working on a permanent solution. We'll update this article and notify member when this is clear.
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Still need help?
Our Member Services team is happy to assist. Send us a chat by visiting Help in the app.