I've paid for fuel during a booking

How to submit a fuel reimbursement request after your booking ends

Updated 4 days ago

GoGet always pays for fuel, so if you've paid for fuel during a booking, you should submit a fuel reimbursement after the booking ends.

Fuel reimbursements can only be submitted after the booking ends.

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How to get reimbursed for fuel

  • Visit Profile in the GoGet app or website
  • Tap Fuel Reimbursement
  • Select the vehicle you refuelled and the bookinh date from the drop-down list
  • Enter the amount you paid
  • Upload any fuel receipts related to that trip. If you refuelled more than once during that trip, please upload all receipts.
  • Select whether you would like the fuel amount to be reimbursed as GoGet credit or refunded to your bank account.
  • If you would prefer a refund, enter your bank details and click Submit.

Note: You can only request fuel reimbursements for bookings that have been completed.

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When to expect your refund:

  • When will I be reimbursed?Reimbursements are processed every business day and can take a couple of days to reach your bank account once we've processed the payment. You can choose GoGet credit or bank transfer.

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A few key things to remember:

  • Keep the receipts you used to pay for the fuel yourself - we need to know;
  • The date and time of the fuel purchase
  • How much fuel was bought
  • The total cost of fuel
  • What card to refund it to if applicable
  • Upload ALL photos of the receipts in the same claim