Member Manual - Your guide to using GoGet
Our Member Manual describes your rights and responsibilities and how the service works. The arrangements described may change as we improve and develop the service. We will keep you informed of any changes.
44 articles
#1 Smartcard Locks and Unlocks
Your smartcard locks and unlocks the vehicle during your booking and stays on you. The car key starts the vehicle, and stays in the vehicle.
#2 Check for damage
Check the vehicle and co-pilot’s damage log for existing damage and use the app to report any new damage at the start of your booking.
#3 Refill at 1/4 tank
GoGet pays for fuel. If fuel drops to a 1/4 tank, fill the entire tank and use the GoGet fuel card to pay, otherwise fines may apply.
#4 Keep within your booking time
Only access the vehicle during your booking time, if you want to pick the car up early or are running late, modify or extend your booking.
#5 Return vehicle
Make sure to return the vehicle back to its pod, on time. Remember to lock the vehicle with your smartcard before your booking ends.
#6 Keep it clean
Leave it as you would like to find it. Take all of your rubbish and belongings with you, if you make a mess clean it up.
Booking a car
Definitions
Our Glossary of Terms
Finding the right car
How use fitlers to find the right GoGet car or van for your trip
How Favourite Locations Work
Learn how to save favourite locations to find a car at home or work
I lost my smartcard
How to get a new smartcard and get back in your GoGet
Making a booking
The bare basics of making a booking or how to book a GoGet
Using the booking system
A guide to how our booking system works
Driving with GoGet
Animals in cars
Assistance Animals are allowed in any of our vehicles and Pets are allowed only in Pet Friendly vehicles
Basic GoGet Rules
How to use GoGet. Because GoGet is all about sharing cars, there are a few basic rules that members need to follow.
Change or cancel a booking
What is the GoGet booking cancellation and when can I change or cancel my booking?
Do I need to book in advance?
Penalties for using a car with no booking
How do I access and start the car?
How to use your smartcard during your GoGet trip
How do I extend a booking?
How to extend a booking if you're running late or need extra time
How does Refuelling work?
The official GoGet guide to refuelling
I have a foreign driver’s license. Can I still join?
Yes, GoGet accepts international driving licences
I have a learners driver’s license. Can I still join?
All about the GoGet Learner Program
Not returning vehicle to its home "pod"
All GoGet bookings are return trips
Returning the car late
What to do when you can't make it back to the pod in time
Returning your car
Our expectations for you at the end of each GoGet booking.
Smoking in cars
Strictly no smoking in our cars
The car key
Car keys stay in the car, Smartcard stays with you
What to do when the car isn’t in the pod
Locating your vehicle or booking a replacement
Where can I use GoGet cars?
Your smartcard
What it is, and how to get a new one
Car issues
Accidents and Damage
What to do if damage or an accident occurs during the booking
Cleanliness
Standards of cleanliness in GoGet vehicles
Flat batteries
What to do if your vehicle's battery is flat
Locating your car
Roadworthiness
Tyres
What to do if you can’t get into the car
Information on what to do if your has a flat battery or won't let you in
Fees & charges
Automatic Renewal
Our membership fees automatically renew
Call out charges
Damage cover
How Damage Cover and insurance works
How do tolls work?
Find out how toll-roads and toll-tags work with GoGet
Investigation fee
Rates & Pricing
Learn about our booking charges and the differences between our hourly and daily rates
Refunds
How refunds work