Enquire about a charge
What to do if you don't understand your GoGet charges
If there is a charge on your account that you don't understand, we recommend that you first check out:
- Your "My Bookings" page, which breaks down all of the costs associated with a particular booking.
- If you are trying to see why you were charged an amount for a booking, My Bookings is where to find that explanation.
- ☝️ If you're having trouble reading the My Bookings page, read this article for extra help.
- Your "Transaction List" (under My Account > Transactions) shows every single credit, charge and invoice which goes through your account. You can match your bank transactions to your GoGet Transaction List.
- For example, if $20 left your bank account on the 1st of November, your Transaction List will show and explain that same $20 charge.
- ☝️ If you're having trouble reading your Transaction List, this article could help.
If you're still having trouble understanding a charge on your account, or think there is an error, get in touch and one of our team will happily help out. 👩💻